SHIPPING & HANDLING Policy and Information:
Certain items' shipping costs may include handling fees added by the manufacturer and/or drop shipper reflecting their additional costs of packaging, insurance or gasoline surcharges incurred with processing the order. Vestment and Clergywear orders are shipped separately from other items ordered. They are drop-shipped directly to you by our vestment/clergywear makers who may add a drop-ship handling fee.
Many items we offer are shipped directly to you from the manufacturer, a distributor or from our in-stock items at our NY Stockroom and may result in more than one shipment and extra costs.
We are not responsible for U.S. Postal Shipments that are not insured. All UPS shipments are insured for a minimum of $100.
INTERNATIONAL SHIPPING IS EXTRA (please email us for international shipping quotes) International shipments will ship via U.S. International Airmail ONLY.
Please Note: We are not responsible for theft,loss or breakage of International Shipments. The buyer is solely responsible and assumes all risks for International Shipping.
Credit for a damaged item and initial shipping costs will be promptly issued as soon as the claim is settled. We provide special padded bubble wrapping and many items are double boxed.
THE MAP, BELOW, IS FOR AVERAGE UPS GROUND SHIPPING TIMES ONLY (from our NY Stockroom). 
RETURN POLICYPlease do not return items directly to us as many have been drop shipped to you by the maker to whom the return must be sent. Call us for an authorization # and directions. Item will be refused and shipped back to you if you do not have an authorization #. The customer is soley responsible for shipping and handling costs both ways on all returns. Restocking fees of 10-15% may apply.
CUSTOM VESTMENT ORDERS: Chagall vestment and alb orders are final since they are specially made to order by the manufacturer just for you. The purchaser is soley responsible for providing us with the correct size specifications. Alterations & reshipping costs will be at the purchasers expense. Harbro & Beau Veste vestments are premade for the average size man and can be exchanged only for another style or color. We recommend that those who are very tall, short or portly should have their vestments made to order by Chagall who will use the measurements you provide them. Please double check your measurements as you will be totally responsible for the fit.
Jewelry items that have been sized, custom-made orders, or special ordered or altered are not returnable or exchangable. Engraving & Embroidery Policy: All engraved and/or personal embroidered item sales are final. We are not responsible for misinformation/misspelling given to us for engraving or embroidery purposes. Please double check the spelling of names and dates to insure accuracy. Engraving of liturgical items such as pyx, baptismal shells, sacred vessels are are done in the most appropriate place on the item. We will select the location of the engraving so that is best suits the item and in accordance with proper liturgical norms. Engraving on watch back will be laid out by use to fit area available. Overstrikes and trailings may happen though usually very slight. Watch backs must line up with stem position, so lines may appear, at times, slightly slanted. Returns:(Call us for return authorization) All gift items must be returned, with return authorization # in original packaging with all paperwork and in mint condition for refund or exchange. Clothing and vestement returns are made to the manufacturer not directly to us. All return postage/shipping whether to us or the manufacturer is the buyers responsibility. All clothing and vestments returns or exchanges (all custom made and embroidered items are final sales) must be in the original packaging and as originally folded and pinned. Items that have been washed or worn cannot be returned or exchanged. We reserve the right to reject any exchange or return that does not meet these guidelines. Damaged items: (unusual since we pack everything so very well with bubble wrap and most with double boxing) Damage will be covered by UPS insurance up to $100 (USPS Airmail and Priority insurance is optional and must be requested by you) Damaged items must be reported to us within one week of arrival. We will refund your purchase price or forward the insurance claim check plus initial shipping. Damaged items must be held by you for possible inspection and return. All original packaging must be retained for inspection. Claim Refunds will be issued ASAP when we receive them from the insurance carrier.
Discounts: Our discounts are calculated on the original base order items only and are not applicable to engraving, embroidery, sales taxes or size-up charges. PRIVACY POLICY The Deacon Store processes all orders using the Secure Sockets Layer (SSL) protocol. All information is secured using 128-bit encryption, which is the highest level encryption allowed by law. This is currently the most widely used method for performing secure transactions on the Web. SSL ensures your privacy using secret key encryption. This protocol will encrypt your personal information, guarding it from interception and misuse. Your security and a safe shopping environment are our primary concerns. When we transfer and receive sensitive information such as financial data, we redirect visitors to a secure server. Additionally, we have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Finally your Credit Card Numbers are deleted from our files when your order is approved. Your personal information is never shared with anyone else and is kept totally confidential.
Shipping charges are calculated in real time from UPS and the U.S. Postal Service with a small handling charge added for packaging and cartage to the carrier/shipper. Most orders will be shipped via the shipping option you choose from the list in the shopping cart occasionally we will change the shipping method to either ship faster or less costly to you. Please note that some of our vendors may drop ship using only UPS services. Expeditied Services such as Express Mail, UPS Overnight, 2-day & 3-day have delivery time guarantees offered by the carrier under NORMAL conditions and when purchased within deadline times. (Extraordinary conditions, such as adverse weather, may delay normally guaranteed shipments). Call us if you have questions or concerns about delivery times.New York State Sales Tax Exemptions: No sales tax is charged on orders outside New York State where we are located. We are required to charge and collect NYS Sales Tax from NYS residents ONLY. Churches and other Not-for-profit organizations who have NYS Sales Tax Exemption Certificates are exempt from New York State Sales Tax. A copy of the certificate must be on file with us. Our shopping cart software automatically attaches NYS Sales Tax to all orders placed from NYS. If you have a valid Exemption Certificate on file with us, we will adjust your order removing the sales tax prior to processing your payment or if payment was processed, we will issue a refund when the Exemption Certificate is filed with us. Please Note: Sales Tax Exemptions can only be used by the holder of the certificate. For example, vestments or other items purchased by or for a deacon or a priest must be purchased directly by the church/parish and paid for with a church check or church credit card. Private purchases by a deacon, friend or relative cannot take advantage of the parish tax exemption certificate. It is for parish use only. Should these items be used at the parish, they must be purchased through the parish business office. |
