Returns & Exchanges

Returns & Exchange Policy

We want you to feel confident when shopping with the Deacon Store. Please review our return & exchange policy carefully to understand when returns are accepted and how they are handled. 

Return Window

Customer must contact us within 30 days of delivery if there is an issue with their order. Requests submitted after 30 days may not be eligible for return or exchange. 

Damaged / Defective Returns

If your item arrives in any of the following conditions, we will make it right at no cost to you. 

• Defective or damaged items
• Incorrect item received
• Damaged caused during shipping

For these returns:

• We will provide a prepaid return shipping label
• You may choose a replaced or a full refund
• Original and return shipping costs are fully covered by the Deacon Store. 

Customer Returns

If you wish to return an item for reasons such as:

• Changed your mind
• Ordered the wrong item
• Item does not fit
• No longer needed

We are happy to accept a return under the following conditions:

• Items must be unused, unworn, and in original condition
• Original tags and packaging must be intact
• Return request must be made within 30 days of delivery

For these returns:

• You will receive a refund for the product cost only 
• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer. We can provide you with a prepaid shipping label with the cost deducted from your refund.

Exchanges

If you wish to exchange an item for reasons such as:

• Ordered the wrong item
• Item does not fit

We are happy to exchange it for you under the following conditions:

• Items must be unused, unworn, unwashed and in its original condition
• Original tags and packaging must be intact
• Return request must be made within 30 days of delivery

For these exchanges:

• The replacement product will shipped out as soon as the original item has been received at no additional cost. 
• If you need the item sooner, you will need to order a new one and follow our returns policy for a credit.  

Size & Fit Guidance

Because sizing and fit can vary by product, we encourage customers to review product descriptions carefully and contact us prior to ordering if they have questions. Returns due to fit are considered customer return and follow the policy outline above.

Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

• Made-to-order or customer made items
• Personalized products
• Final sale or clearance items
• Gift cards

How to Start a Return

To initiate a return for any reason, please login to our website, find the applicable order and follow the instructions for the return. If you have any trouble, contact us via chat, contact us form or email us at orders@deaconstore.com 

Refund Processing

Once your return is received and inspected, approved refunds are processed within 5-7 business days to your original payment method. Depending on your bank, it may take additional time for funds to appear. 

Cancellations & Order Changes

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to make changes or cancel the order. In such cases, you may return the item following our standard return policy.

Questions?

If you have any questions about returns or need help selecting the right product, please contact us, we're happy to help. 

Thank you for shopping with us We appreciate your support and are dedicated to ensuring that your experience with us is nothing short of exceptional!